Areas we service:

New Zealand:
All our products are available to be sent NZ wide via online purchase.

International:
If you're not in Aotearoa but are really keen to get your hands on some of our gear feel free to get in touch and we would be happy to look into it.

What services we use:

We use a variety of different courier services depending on what provider offers the fastest delivery option. The main Courier companies we deal with are: Castle Parcels, Post Haste and NZ couriers.   

Once you have entered your shipping address on the checkout page, your shipping cost will appear. Unfortunately, we can't post to PO Boxes.

Delivery estimates:

Upper and Central North Island: 1-3 working days.
Lower North Island: 1-4 working days.
South Island: 2-5 working days.
Rural deliveries will take a little bit longer to arrive.

We aim to have all orders shipped out within 3 days of purchace.

You will be contacted once your order has been packed and our team will keep you up to date with all shipping progress via both Email & automated text message along the way.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@barnabyoutdoor.co.nz.

Refunds on returns will be given only on the purchase price (shipping and handling are non-refundable).

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refund process

Contact hello@barnabyoutdoor.co.nz, with your order number and the reason for your return request. Once Barnaby Outdoor has confirmed the return request, we will advise you to ship the item packed in the original packaging to our Auckland-based HQ along with a copy of the proof of purchase and/or the original packing slip.

Once we receive your return, we will inspect the returned item and if approved Barnaby Outdoor will explore suitable options. Return options include replacement, repair or refund. When a refund is due this will be issued to the original form of payment. It may take 3-5 business days for this refund to reflect on your bank statement once we approve the product return.

Please feel free to contact our team with any questions here.