Our products are covered by a 4 year warranty from the day they were purchased, when used under normal conditions and for the purpose intended. 

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. 

This warranty excludes problems such as, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colours and materials over extended time and use, commercial use or accidents. Likewise, abuse of product, improper handling or storage and disregard for the product care instructions are not covered.

Mould or damage caused by prolonged exposure to moisture is not covered by the 4 year warranty and care must be taken to ensure your gear is stored in a well ventilated area.

The warranty does not cover colour fading as this is part of the canvas ageing process.

In order to make a warranty claim, you need to have purchased your Barnaby Outdoor item through our website or one of our authorized re-sellers & must have proof of purchase in the form of a receipt. 

Repair is always our preferred course of action. However, if after evaluating your item it is deemed not repairable, we may need to replace your product.

If you need anything to know more about Warranty, contact us:

Phone: +64 (0) 273188537

Email: hello@barnabyoutdoor.co.nz

Address: 2 Garden Place, Mount Eden, Auckland 1041, New Zealand