Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@barnabyoutdoor.co.nz.

Refunds on returns will be given only on the purchase price (shipping and handling are non-refundable).

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refund process

Contact hello@barnabyoutdoor.co.nz, with your order number and the reason for your return request. Once Barnaby Outdoor has confirmed the return request, we will advise you to ship the item packed in the original packaging to our Auckland-based HQ along with a copy of the proof of purchase and/or the original packing slip.

Once we receive your return, we will inspect the returned item and if approved Barnaby Outdoor will explore suitable options. Return options include replacement, repair or refund. When a refund is due this will be issued to the original form of payment. It may take 3-5 business days for this refund to reflect on your bank statement once we approve the product return.

Please feel free to contact our team with any questions here.